SHIPPING & RETURNS

SHIPPING

Ready-made items are usually shipped within 3-5 business days. Custom order dispatch times vary and will be advised upon order confirmation.

All shipping is tracked, including for international orders. Shipping ceramics from a rural location is expensive, and I have kept costs as low as possible. Costs are calculated based on the weight/size of your order.

Below is a list of standard shipping costs for orders under 500g in Australian Dollars. International orders may be subject to additional import duties, fees and/or taxes upon delivery of goods and are solely at the buyers expense. For information on import fees check with your local customs department.

If your country is not listed as a shipping option upon checkout, please contact me here.

  • Australia: $9.95

  • New Zealand: $21.95

Shipping times vary, dependent on destination location and shipping option chosen. As a general guide:

  • Domestic standard: 1-10 business days

  • Domestic Express: 1-4 business days

  • International Standard: 8+ business days

  • International Express: 6+ business days

If you require a more specific shipping time-frame estimate, please contact me here.

LOCAL PICKUP

If you’re local to me, you’re more than welcome to arrange pickup to save on shipping costs. The studio is not open to the public at this time, however the following methods of pickup can be arranged:

  • Weekly collection at Macksville from The Makers Nook (4/29 Wallace Street) - this is usually on a Wednesday and Thursday.

  • Order collection at upcoming market listed on the Markets & Events page

Use code ‘LOCALPICKUP’ at checkout to remove the shipping costs. Once your order has been processed, I will be in contact to arrange a suitable day/time for collection.

Collection days and times are subject to change. If you use the local pickup code on your order and we are then unable to agree on a suitable collection date/time, you will be sent an invoice to pay the shipping costs.

EXCHANGES, REFUNDS & RETURNS

I do not offer exchanges or refunds for change of mind, so please choose your items carefully. If you make an error during the ordering process, please email me immediately as I may be able to adjust your order before shipment.

All orders are packaged up securely and I have never had a breakage yet! However, if your order arrives damaged, please contact me within five (5) business days. All products are handmade and unique, therefore I cannot offer an exact replacement. I may offer you a similar item as replacement or a refund. For a replacement or refund to occur, I will request photos of the damaged item and I may require the damaged product to be returned (postage paid by me), as this helps me understand what might have gone wrong and/or follow up with Australia Post.

If you are unhappy with my products for any reason, please contact me as soon as possible so that I can try and turn that frown upside down!